Title: Quality Assurance (QA) Analyst
Quick Summary
Bright Harbor Systems is hiring a Quality Assurance Analyst to safeguard product reliability across our multi-tenant SaaS platform. The analyst will design and execute test plans, perform exploratory testing, triage defects with crisp detail, and collaborate closely with engineering and product to ensure smooth, low-risk releases. We welcome recent graduates and career-changers with strong analytical skills alongside experienced testers who enjoy mentoring and improving team practices.
Project Category or Industry
B2B SaaS for operations and analytics
Type
Full-time employment
Experience Level
Entry to mid level with strong consideration for freshers who demonstrate solid problem-solving, attention to detail, and a willingness to learn modern testing techniques.
Duration
Permanent role
Location
Remote-first across North America and Europe with a minimum four-hour overlap between 09:00 and 18:00 UTC. Optional hybrid collaboration days are available in Austin and Dublin.
Salary
USD 58,000–82,000 base depending on location and experience, plus bonus eligibility, comprehensive health benefits, retirement plan, paid parental leave, and an annual learning budget.
Payment Mode
Monthly payroll via bank transfer for employees. For regions where direct employment is not available, contractor agreements are offered with biweekly invoicing.
Hiring Company Name
Bright Harbor Systems
Required Skills or Tools
Candidates should be comfortable translating user stories into test scenarios, writing clear bug reports, and collaborating across disciplines. Familiarity with web application testing, API validation, SQL basics, and defect tracking is important. Exposure to automated testing is a plus but not required for entry-level applicants.
Project Details
Project Description
The Quality Assurance Analyst will support a product-aligned team shipping features to a secure, data-rich SaaS platform. The role focuses on creating pragmatic test strategies that blend exploratory testing with structured test cases, validating acceptance criteria, and verifying integrations across services. The analyst becomes the quality advocate in sprint ceremonies, helping the team prevent regressions and ship confidently.
Core Responsibilities and Expected Deliverables
The analyst will prepare risk-based test plans for each sprint, execute functional and regression tests across web and API layers, log and prioritize defects with reproducible steps and clear impact statements, and validate fixes in a timely manner. Deliverables include lightweight test plans, test summaries tied to release candidates, and post-release quality notes that feed continuous improvement. The analyst will contribute to smoke test checklists and help maintain test data sets used by the team.
Required Experience and Preferred Qualifications
Applicants should demonstrate experience with manual testing of web applications, crafting test cases from acceptance criteria, and communicating findings succinctly to engineers and product managers. Preferred qualifications include exposure to REST API testing with tools like Postman, basic SQL for data verification, and familiarity with accessibility checks. ISTQB Foundation or an equivalent certification is appreciated but not mandatory; practical, outcome-focused testing experience is equally valued.
Tools or Platforms to Be Used
Day-to-day work leverages Jira for work tracking, Zephyr or TestRail for test case management, Postman for API tests, and GitHub for change visibility. The environment includes a modern cloud stack with CI pipelines that run unit and integration tests; the analyst will help extend smoke and regression coverage. Exposure to Playwright or Cypress for UI automation is a plus; training is available for motivated entry-level hires.
Language Requirement
English is required for daily collaboration, written documentation, and customer-impact summaries. Additional languages are welcome for cross-region support but not required.
Communication Style
Asynchronous-first collaboration through Slack and Jira comments, with weekly Zoom standups, mid-sprint test planning, and release readouts. Findings are documented in concise test summaries linked to the release candidate and tagged with risk levels.
Time Commitment or Working Window
Approximately 40 hours per week with flexible scheduling. A light participation in release verification windows is expected a few times per quarter, coordinated in advance to respect time zones.
Payment Terms
Employees are compensated via monthly payroll with annual performance reviews and bonus eligibility. Contractor engagements, where applicable, follow milestone-based scopes with net-fifteen invoicing.
Evaluation Criteria
Candidates will be assessed through a practical exercise that includes reviewing a user story, drafting a lean test plan, executing a short exploratory session on a sample feature, and writing two or three high-quality defect reports. Behavioral interviews focus on clarity of communication, bias for action, and ability to collaborate under changing priorities. References should confirm reliability, attention to detail, and teamwork.
Other Requirements
A standard non-disclosure agreement is required. Contractors may be asked to use light-touch time tracking for billing accuracy. Security and privacy training is completed during onboarding, and basic data-handling runbooks must be followed for all test environments.
About the Company
Bright Harbor Systems is a remote-first software company that builds dependable workflow and analytics tools for operational teams in regulated industries. We combine practical product thinking with steady engineering to deliver secure, scalable services with clear business outcomes. Founded in 2019, the company operates across North America and Europe with collaboration hubs in Austin and Dublin.
Learn more at https://brightharborsystems.com or reach our hiring team at careers@brightharborsystems.com.