Quick Summary
Horizon Connective is seeking a Community Engagement Specialist to strengthen relationships, foster meaningful conversations, and create a supportive environment for its growing digital community. The role involves engaging with members across multiple platforms, driving participation, and representing the company’s values in every interaction. Ideal candidates are empathetic communicators, proactive problem-solvers, and highly motivated individuals eager to make a positive impact.
Project Category or Industry
This role falls within the digital communications and community management sector, with a strong emphasis on online engagement, member support, and digital growth.
Type
This is a full-time role.
Experience Level
While the position welcomes entry-level professionals with strong communication skills, it also provides opportunities for growth for candidates with prior experience in community building, online moderation, or customer engagement.
Duration
This is an ongoing, long-term opportunity.
Location
The position is fully remote, with Horizon Connective headquartered in Austin, TX. Candidates should be able to align with U.S. Central or Eastern time zones for collaboration.
Salary or Budget
The expected annual salary range is $48,000 to $58,000, depending on experience.
Payment Mode
Employees will be paid monthly via direct deposit, with standard benefits included.
Hiring Company Name
Horizon Connective
Required Skills or Tools
Candidates should possess strong written and verbal communication skills, empathy-driven engagement practices, and familiarity with platforms such as Slack, Discord, Facebook Groups, and community management tools like Hivebrite or Discourse. Knowledge of social listening tools is a plus.
Project Description
The Community Engagement Specialist will focus on cultivating trust and loyalty within Horizon Connective’s digital ecosystem. The role involves managing member communications, responding to inquiries, organizing events, and supporting engagement strategies that encourage participation and inclusivity.
Core Responsibilities and Expected Deliverables
Key responsibilities include moderating online spaces, hosting virtual events, crafting engaging content for community platforms, gathering feedback, and reporting on engagement metrics. Deliverables will include monthly engagement reports, improved member satisfaction, and measurable increases in participation rates.
Required Experience and Preferred Qualifications
Strong candidates may have backgrounds in communications, marketing, or customer success. Prior experience in digital community management or nonprofit engagement is preferred but not mandatory. A bachelor’s degree in communications, marketing, or related fields is beneficial but not required if candidates demonstrate relevant skills.
Tools or Platforms to Be Used
Work will involve using Slack, Discord, Zoom, and community engagement software such as Hivebrite. Google Workspace and project tracking tools like Trello or Asana will also be used.
Language Requirement
English fluency is required. Additional language skills will be considered an asset for supporting international members.
Communication Style
The team prefers open communication through Slack for daily updates, Zoom for meetings, and email for formal correspondence.
Time Commitment or Working Window
This role requires approximately 35–40 hours per week, with flexibility for occasional evening or weekend events to accommodate community activities.
Payment Terms
The role will be compensated on a salaried basis, with monthly payments.
Evaluation Criteria
Applicants will be assessed based on communication ability, cultural alignment with Horizon Connective’s values, prior community-related experience, and their ability to demonstrate empathy in member engagement scenarios.
Other Requirements
Successful candidates may be asked to sign a confidentiality agreement and use basic time-tracking tools for reporting hours.
About the Client or Company
Horizon Connective is a remote-first communications company dedicated to building supportive and impactful communities across digital platforms. With a mission to create inclusive spaces for collaboration and growth, the company supports organizations and brands in fostering meaningful engagement with their audiences. Horizon Connective operates primarily in the digital communications and technology sector, with clients spanning nonprofits, startups, and large enterprises.
For more information, visit www.horizonconnective.com or contact careers@horizonconnective.com.